Poker Rules & Policies

 

 

APPLICABILITY OF AGREEMENTS

By using Our Services or by acknowledging that You have read these Agreements or by clicking on the ‘Submit’ or ‘I Agree’ button when You install any of the software relating to the Services provided via the Platforms, You agree to comply with these Agreements.

You also acknowledge that Your failure to comply with these Agreements may result in disqualification, the closure of Your Account (as defined in Section 3), forfeiture of funds and/or legal action against You, as further specified in these Agreements.

You acknowledge that once You accept these Agreements, We will provide You with access to the Services immediately. In the event that You accept these Agreements when registering for Our Services, You will not later be able to cancel Your registration, although You can, at any time, withdraw from these Agreements and terminate Your Account (as specified in Section 20).



LEGALITY OF USE OF THE SERVICES

You may only use the Services if You are 18 years of age or older (or have reached the legal age for use in Your jurisdiction) and it is legal for You to do so according to the laws that apply in Your jurisdiction. You confirm that You are not accessing Our Services from The United States of America, or any other jurisdiction where online gambling is forbidden. We reserve the right to ask for proof of age from You and Your Account may be suspended until satisfactory proof of age is provided.

You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that, at all times, You comply with the laws which govern You and that You have the legal right to use the Services.

Without limitation to the above, access to Our Services may be restricted from certain territories. Any use of the Services is at Your sole discretion and risk. superstackpoker.com does not bear any responsibility if You breach any prohibition or law by using our services. By using the Services, You acknowledge that You do not find the Services to be offensive, objectionable, unfair, or indecent in any way.



ACCOUNT/REGISTRATION

To use the Services, You must register for an account (an ‘Account’) with Us. You may access any of Our Services from Your Account (as defined below).

You can register an account with Us by choosing a unique Username, nickname and password and submitting the required information on Our registration form such as (but not limited to) Your first and last name, address, email, gender, birth date and telephone number. You shall ensure that the details provided at registration are accurate and remain current. You can change the details You provide at registration at any time by contacting SuperStack Poker support and providing documents that verify Your Account details. Please see Our Privacy Policy for further details. Alternatively, You can contact Us for further information. superstackpoker.com has the right to immediately cancel your registration without any notice, if it is proven that the information you provided is fraudulent.

There are no registration charges for opening Your Account. We are not a bank and funds are not insured by any government agency. All payments to and from Your Account must be paid in the currencies available on the Services and shall not bear interest. It is Your responsibility to ensure that all payments made into Your Account are from a payment source for which You are the named account holder. If You are making a deposit to or withdrawal from Your Account in a currency other than Your Account Currency, such deposit and/or withdrawal will be made at the Exchange Rates offered by Us or our merchants at the time of such deposit or withdrawal and may be subject to a small conversion fee. A list of deposit and withdrawal methods (third party merchant solutions) is available in the cashier and on the website “BANKING” section.
To play Real Money Games or place a bet, You will be required to deposit ‘real money’ funds into Your Account by any of the methods made available by Us. These funds will be credited to Your Account upon receipt of the funds by Us and/or Our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon Your history with Us, the method of deposit, and other factors as determined solely by Us or our agents. For further details of current deposit and withdrawal options and fees please refer to the ‘Cashier’ or “BANKING” section on the website.

You can request withdrawals from Your Account at any time provided all payments have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made.



YOUR PERSONAL GAMING ACCOUNT
The name on Your Account must match Your true, legal name and identity.
Your financial transactions (account funding options) must match the name of the credit card or other payment accounts through which you fund the account or withdraw money from your account.

superstackpoker.com Know Your Customer program requires all customers with deposits and withdrawals to submit proof of identity at any given time. To verify Your identity, We reserve the right to request satisfactory proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used) and satisfactory proof of address (including but not limited to a recent utility bill or bank statement) at any time. Failure to supply documentation upon request may result in the suspension of Your Account.

superstackpoker.com does not permit registration of more than one (1) Account in connection with Your use of the superstackpoker.com Platforms. If You register for or create multiple Accounts, superstackpoker.com reserve the right to terminate any and all Account(s) held by You. superstackpoker.com reserves the right to confiscate any funds or winnings created by fraudulent activity related to multiple accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud the company, We reserve the right to cancel any transaction related to said fraud attempt. If You have lost Your Account name or password, please contact Us for a replacement.

You are not permitted to create more than one account per household, IP and/or computer.



USERNAME AND PASSWORD

For security reasons at superstackpoker.com you will be asked to create Login user name, password to enter account and to choose your gaming Nickname.

It is your responsibility to guard your Login information and password. Should you lose your Login information or you suspect or become aware that your information may be compromised you must immediately notify superstackpoker.com and change your Login Information. superstackpoker.com does not bear any responsibility if illegal transactions are made on behalf of your Login information before You had notified superstackpoker.com of such fraudulent or malicious transactions.
You shall never share Your Account or the Login Information, let anyone else access your account, or do anything else that might jeopardize the security of your Account. You are responsible for the external security of your Account. superstackpoker.com reserves the right to remove or reclaim any usernames or nicknames at any time and for any reason, including but not limited to claims by a third party that a username violates such third party’s rights.

All superstackpoker.com nick names are unique. Creating duplicate account in order to change Nickname will result in suspension of this account and confiscation of all the funds in your account. superstackpoker.com reserves the right to remove, block or suspend any offensive and/or illegal Nicknames



DISCLOSURE OF USERNAME AND PASSWORD

The username and password selected by You during registration for membership should not be disclosed to any third party. You are solely responsible for the security of Your username and password.

You agree to keep Your username and password secret and confidential and to disallow the use of any third party. Any party who accesses the Services by entering a correct username and password is assumed by Us to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid. In no event will We be liable for any loss You suffer as a result of any unauthorized use or misuse of Your Account details. We shall not be required to maintain usernames or passwords. If You have lost Your Account name, username or password, please contact Us for a replacement.



YOUR USE OF THE SERVICES

We reserve the right to suspend, modify, remove and/or add to any of the Services at Our sole discretion with immediate effect and without notice and We will not be liable for any such action.

For the protection of Our customers and the integrity of the Services, the use of all unfair practices when using the Services is strictly prohibited. If any party is found to be participating in any form of collusion or other activities that We consider to constitute cheating their Account may be permanently closed and any balance may be at risk of forfeiture or withholding as per Section 19 of these Terms and Conditions.

You are not permitted to enter, access or attempt to enter or access or otherwise bypass the security system or interfere in any way (including but not limited to, robots and similar devices) with the Poker Room and/or the Website or attempt to make any changes to the Software and/or any features or components thereof.

The broadcast of any prohibited Third Party Content (as that term is hereinafter defined) on Our Platforms is strictly forbidden. Please read Our Third Party Content Policy which is incorporated in these Agreements for further details.



GAME CANCELLATION

SuperStack Poker reserves the right to cancel any of the Games, whether before their start or during the continuance of such Game(s).

If a Game is cancelled before the actual start of that Game is officially announced on the SuperStack Poker Internet Site, the Player’s buy-in and entry fee will be refunded to the Player’s Account and the Player will be returned to his former status.

If a Game is cancelled after the starting time of that Game but before the outcome is decided, (e.g. due to a technical failure or due to any other foreseen/unforeseen circumstances), whether or not within  the control of SuperStack Poker, the Player’s bet will be refunded to the Account and the Account will be returned to its former status.



THIRD PARTY CONTENT

The broadcast of abusive or offensive language on Our chat boards, or on the Platforms or with Group staff will not be tolerated. In addition, You are prohibited from the distribution of untrue and/or malicious and/or damaging comments with regard to the Group’s operation in any media or forum.

In accordance with the terms of Our Third Party Content policy, We may reject or delete any text, files, images, photos, video, sounds, or any other materials (‘Third Party Content’) posted by You on the Platforms which We consider in breach of the terms of these Agreements.

Any violation of this policy may result in removal of the Third Party Content, a suspension of Your use of the Services and/or any such other action as may be reasonably required by Us to ensure compliance.



FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND DEPOSIT CONFIRMATIONS

We have a zero tolerance policy towards inappropriate play and fraudulent activity. This includes, but is not limited to; game manipulation or payment fraud, or manipulation of the multi-currency facilities, fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (i.e. chargeback or other reversal of a payment) or prohibited transaction (i.e. money laundering) or the failure on the part of your bank or ESP to honor Your transactions.

If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Services in any way, We reserve the right to suspend and/or close Your Account and recover bad debts using any method which is lawfully available to Us including, but not limited to; (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with the appropriate agencies.

We reserve the right to void and withhold any or all winnings made by any party or group and to void and withhold any Status Points and/or Royalty Points gained by any party or group where We have reasonable grounds to believe that said party or group is acting or has acted in collusion in an attempt to defraud or damage Us and/or the Group and/or the Services and/or the Platforms in any way. In the interests of data protection, security and the avoidance of fraud, We do not permit the use of any communication channels made available via the Services and/or the Platforms (including but not limited to dealer table chat boards) to offer or promote any offers, products and services (whether Your’s or a third party’s). You are expressly prohibited from posting information or contacting Our members to offer or promote any offers, products or services.

Chip-dumping occurs when any User intentionally loses a hand in order to deliberately transfer his chips to another User. Any User who chip-dumps or attempts to chip-dump with any other User while using the Service may be permanently banned from using the Service and their account may be terminated immediately. In such circumstances SuperStack Poker will be under no obligation to refund to you any monies that may be in your SuperStack Poker account at such time.

YOUR RESPONSIBILITIES– You agree to pay in full any and all payments due to us or any third party in connection with your use of the Poker Room. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any expenses incurred by us in the process of collecting your payment.



SECURITY REVIEW

To maintain a high level of security and integrity in the system, We reserve the right to conduct a security review at any time to validate Your identity, age and/or the registration data provided by You (a ‘Security Review’), in order to verify Your use of the Services. This may include, but is not limited to, Your compliance with these Agreements and the policies of the Group and Your financial transactions carried out via the Services for potential breach of these Agreements and any applicable laws.

You authorize Us and Our agents to make any relevant inquiries of You and for Us to use and disclose information to any third party whom We consider necessary in order to validate the information You provide to Us in accordance with these Agreements, i.e. ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these Security Reviews, You agree to provide such information or documentation as We, at Our unrestricted discretion, may request.



    Customer service
  • 1-800-430-5896
  • 1-800–305-3517
  • 1-800-243-7890
    New Accounts
  • 1-877-332-7501
  • Sports Wagering
  • 1-866-924-3772
  • 1-800-442-0151
  • 1-877-800-7529
    Horse Wagering
  • 1-800-762-1253
  • 1-800-243-7071
  • Fax
  • 1-800-559-7417